FNB Connect service sucks
I requested a service last week, 01.03.2019, ***, from FNB Connect, only to be advised all was in order, needless to say the product has not be activated as requested. It took me almost a week to get through to FNB connect as the line either gets dropped or is unavailable, also remembering I pay for these from a different subscriber. Even the call centre says, please take the direct number in case you get cut off, which always happens! So frustrating. I have emailed every email address available for FNB, Facebook too, still no reply! Most innovative bank, my foot....
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 Mar 2019, 14:28Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Mar 2019, 14:28
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
's updateReviewer Update
07 Mar 2019, 15:24All sorted. Thank you for prompt assistance, even though I had to go this route.
's update07 Mar 2019, 15:24
Reviewer Update
All sorted. Thank you for prompt assistance, even though I had to go this route.