FNB CONNECT SERVICE RIDICULOUS

I am soo frustrated right now . I am. hoping FNB CONNECT will rectify their mistake immediately . I ported my number to FNB when purchasing a cell phone . it's been 26 months later and I HAVE had ongoing issues with the network . my husband finally called the FNB connect department and liaised with Thabi Masibela who was RUDE AND ARROGANT . She stipulated that she cannot port his number and it will only be happening by next year February 2019! I have been losing business as i have not been receiving calls . I eventually called again and a gentleman stated he will do the cancellation by Monday . very annoyed with this lady's attitude as my husband and I are private clients with fnb and don't appreciate being treated this way