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NL
Nicolaas L

1 reviews | Active since May 2012

11 Oct 2016, 09:59

FNB Connect - service mostly down - do not port to this network

<p>Do not port to this network, some days they are off, you will only receive incoming calls. The signals are very bad when driving, be warned, you cannot do bussiness when connected to FNB connect. </p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 14:29
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

NL
Nicolaas L's update12 Oct 2016, 09:43
Reviewer Update

Hi,

The cellphone is on and off and is not only my cellphone, also the other people in the office.

Now I received an email that my airtime is low, I have unlimitted calls??

FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 10:35
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

NL
Nicolaas L's update17 Oct 2016, 12:26
Reviewer Update

Thanks, will monitor and see if I receive any message.