FNB Connect service is beyond pathetic

I have been struggling to get FNB to sort out my FNB Connect account for the past 3 weeks. My husband passed away and I wanted to take over the contract but they could not do that. So I got my own contract from FNB Connect. I received my SIM card and tried to port. It failed. When I phoned the FNB Connect they said that the security address which I gave was incorrect. So I had to go into the branch. I did that and the address was correct on the system. Tried to port again but it failed once again. I phoned FNB Connect again and they then said that you cannot port from 1 FNB account to another account. I needed to take out a new prepaid sim with another service provider, which I did with MTN (which helped me tremendously), they ported the number in less than 24 hours from FNB Connect to MTN. I then tried porting from MTN to FNB but it wouldn't work again. I phoned FNB Connect again and they said that MTN hadn't released the number. I phoned MTN and asked them to release the number which they did. Ported again but it failed. I phoned FNB Connect again and they said that MTN still hadn't released the number. I phoned MTN and they did release the number to FNB. I phoned FNB Connect again and they don't know why it isn't working they will get back to me with in 24 to 48 hours. No response after this time so I phone again and they will get back to me. Still no response. So when will things be sorted out FNB Connect? When will you actually get back to me with an answer and sort out my telephone number. This is completely unacceptable as my original number which I wanted to port is now not active and now nobody can get hold of me on my original number. This is beyond pathetic service and I have had a guts full of people who actually do not know what they are doing!!!