FNB Connect service disgusting

My review is specifically with FNB connect. I did an application for a Smart device on Sunday 24/11/2019 (A gift I want to give my son on his birthday on 04/12/2019). Upon completion of application there was a window that reported a technical error, be that as it may I received an email confirming my application ha been received and I will get a response shortly. I hadn't heard anything by Wednesday 27/11/2019 so called the number on the email. After being transferred from sales dept to service dept and vice versa repeatedly I finally spoke to somebody that was willing to see if they could help me. After giving them my ID number and answering security questions they confirmed that they do see an application and put me through to deliveries to arrange delivery of my device... upon searching with my ID number they could not locate my order and said I should give it 24 hours and call again... I did this, and called yesterday to much the same tune transfered back and forth between Sales and Services and nobody was interested in helping me... Until I finally got through to a lady by the name of Mary Moja who was incredible, she tracked my application, sourced what was causing the error, got the necessary docs to me, submitted them the second I returned them and got my application completed and approved. I concluded the process and was told that delivery would call me and arrange delivery of my device. Shortly after that I received an sms saying my telecoms order is pending and I need to now email a Salary Switch Application to FNB... I have been banking with FNB for 20+ years and my salary has been going into the same account every month since opening of my acc, I am not a new customer and am not switching my salary payment from another bank to FNB, this message made no sense. So... This morning I was back on the phone with FNB Connect backwards and forwards between departments with NO committment from anybody to try find out what is going on!!! Until somehow I got put through to another angel named Pride Sikwele in Private Clients who is now helping me, however not even she can get some sort of resolution as to what is going on with this application, she too has been pushed from pillar to post, and nobody has a clue whats going on!!! This is absolutely pathetic from FNB Connect! Is it very difficult for people to just do their job and help loyal customers like myself get their queries seen to timeously, its incredibly frustrating! All I am trying to do is get my son a birthday gift, should it actually be so difficult to do so?! I am incredibly frustrated, and appalled at the service I have received!!!