FNB Connect service atrocious

<p>I really did not want to write this review, as I have been a FNB cutomer my whole life, but it seems that customer service is not a priority anymore, especially at FNB Connect.</p> <p> </p> <p>I did a seamless and easy application online for a FNB Connect mobile contract and that was the end of it.</p> <p> </p> <p>In the process I opted for my simcard to be delivered by courier to me, this did not realise as after a daily sms confirming that the card will be delivered it was not. Two days and two sms's confirming delivery, which did not take place I contacted FNB Connect.</p> <p>I was advised to go to a branch and get a simcard and do a swimswap, so day three I could get a simcard. </p> <p>The courier then arrived after the deadline and as I already had a simcard did not accept the delivery, after the service centre informed me that they cancelled the delivery. </p> <p> </p> <p>Well after that frustration of just getting a simcard, my contract is changed to a prepaid contract three days after been connected, without my request or consent. I contacted the call centre just to be informed that they will investigate.</p> <p> </p> <p>At all times the call center was not very helpfull and each time I requested to speak to a manager to assist in resolving my frustration, they could not put me through to a manager or they would phone me. None of these managers have phoned me.</p> <p> </p> <p>I must however commend one person at the call centre at that is Gladwin whom assisted me in difficult circumstances and times and actually phoned back, I would reccomend that FNB send call centre agents to him for training. </p> <p> </p> <p> </p> <p> </p> <p> </p>