SJ
Shridhar J
1 reviews | Active since Nov 2018
30 Nov 2018, 15:00
FNB Connect - says anthing to make a sale!!!!!
FNB Connect
They **** about the nature of the agreement to automatically debit your account and provide you with an amount of data, it turns out that if you agree to this your number is on contract and no longer on prepaid. They failed to disclose this in their terms and agreement.
Some consultants are more driven to make their commission and will even at time omit the truth to simply make the sale and get their commission! The client, then has to deal with the consequences, and FNB then speaks in terms of policy but does nothing to rectify the situation.
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FNB (First National Bank)'s replyOfficial
30 Nov 2018, 15:37Good Day Mr Jugwanth,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply30 Nov 2018, 15:37
Official
Good Day Mr Jugwanth,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***