1 reviews | Active since Jul 2015
FNB Connect Sales
I'm frustrated with the level of incompetency in the sales of Smart Devices (FNB Connect). Initially I placed an order online for a FNB smartphone on the 20.02.2018 only to realize the order only has the sim card only. I then phoned the smart devices customer no. ********** , pick the sales option to place the order for the 'R50/pm' device. They have numerously put me through consultants that have transferred me to the 'relevant' department only to get cut or hold on for over an hour. As of writing this I'm holding on for a "consultant to assist with application"
Unhappy to be a FNB customer
Good day Clinton,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Clinton,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)