FNB Connect - ROBBING CUSTOMERS

Why is FNB Connect Customers being ******? You load a voice bundle and its depleted after a call for 3minutes long, please check my call to your branch regarding this, all calls are recorded, so the damn blady proof is there, which your consultant confirmed to be true and accurate, my recharge purchase is shown and the calls made thereafter as well which wasnt even 3minutes, so where the blady hell is my recharge bundle gone too? I thereafter recharge again and that bundle is depleted as well??? Where is it? Now my sim is blocked by you useless service providers and incurring me more costs and a damn inconvenience! Why is my sim blocked FNB?????? WHERE THE BLADY HELL IS MY DAMN MINUTES?????????????? Youve taken my money very nicely when it was time to purchase but you damn ROBBING people!!!!!!!! If you cant blady be a telecommunications service provider get out the blady market!!!! I want this resolved immediately or this will be taken further and trust me it will not look good for you damn ******s! FFS