1 reviews | Active since Dec 2016
FNB Connect Ripoff, bad service and no coverage
<p>In November 2016 I purchased a 2GB data bundle for R95.00 and today I noticed that the same data bundle now costs R245.00. That is a price increase of 158%!!!! This is absolutely ridiculous! </p> <p> </p> <p>I was not notified of the increase at all. This is total ********* behaviour!!</p> <p> </p> <p>Secondly, I never have any network coverage. I have reported this matter to no avail. I always struggle with my date connection and when I receive voice calls, the person calling can not hear me clearly. </p> <p> </p> <p>When I initially reported this matter, I was informed by a service consultant that I should switch over to manual carrier mode and select Vodacom. This did not work and after calling again, the service consultant slammed the phone down in my ear (calling me the following day to explain that this was due to a "connection failure").</p> <p> </p> <p>I have bought data bundles that weren't loaded onto my account that was resolved after a lengthy and steamy dispute over the phone. </p> <p> </p> <p>I really thought that a financial institution such as FNB (with great service on the banking side) would provide a similarly great service in the Connect department...</p> <p> </p> <p>WHAT THE HELL FNB??</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
