MM
Musa M
1 reviews | Active since Jan 2011
14 Nov 2018, 13:52
FNB CONNECT - *******
I was left 'gob-smacked' on Sunday, 10/11, when purchasing 1gig data for my phone, new price is R125.00 from R99!!! Really, FNB Connect...that's +25% more than I always paid. This has to be some sort of punishment because it's totally abnormal that a price increase jumps up by that figure straight away...Is this a way of saying ' I have over-stayed' my welcome?? And what is this amount of increase based on? This is totally unbelievable and unacceptable FNB Connect...it's a total ******* and if this is how your prices increase, then I won't be that long with you guys!!
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FNB (First National Bank)'s replyOfficial
14 Nov 2018, 15:01Good Day Musa
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply14 Nov 2018, 15:01
Official
Good Day Musa
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***