FNB connect refund (second hellopeter post)

<p>I logged a complaint early in Dec and although they logged a complaint (ref: ********** ) and said they'd resolve this, I've not heard another word about it. </p> <p>FNB have taken money from my account without permission and without offering me the service for the money they took! They're 'investigating' it, but should it take 3 weeks to do this? </p> <p>They can see they weren't offering me the service, they can see they took the money, are they hoping I will forget about the R700 and give up? I'll keep posting here until such time as they refund me my money!</p>