1 reviews | Active since Jan 2014
FNB Connect R6000 for 20MB
I recently traveled to the UK and switched on my data roaming for a short period to get some directions. I know data roaming can be expensive, but this is just ********. Some networks charge R270 per MB (yes MB!), and somewhere, someone in FNB decided that this is acceptable for their customers. So, I ended up on one of these networks and ended up accumulating a bill of R6300 within a day just using maps and uber. I did have a limit set on my account of R2400 which I would think stops this sort of thing from happening, but conveniently it didn't apply in this case. When I phoned them about it, they didn't seem to care and it just became 'my problem', not theirs. <br> <br> I have been an evangelist for FNB for the last couple of years, but this has changed my mind.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 797774.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 797774.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
