WM
Wayne M

1 reviews | Active since Jan 2014

27 Oct 2015, 09:07

FNB Connect R6000 for 20MB

I recently traveled to the UK and switched on my data roaming for a short period to get some directions. I know data roaming can be expensive, but this is just ********. Some networks charge R270 per MB (yes MB!), and somewhere, someone in FNB decided that this is acceptable for their customers. So, I ended up on one of these networks and ended up accumulating a bill of R6300 within a day just using maps and uber. I did have a limit set on my account of R2400 which I would think stops this sort of thing from happening, but conveniently it didn't apply in this case. When I phoned them about it, they didn't seem to care and it just became 'my problem', not theirs. <br> <br> I have been an evangelist for FNB for the last couple of years, but this has changed my mind.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2015, 09:28
Official
Hello waynemacmillan,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 797774.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)