FNB CONNECT : R4052.95 for 4 gigs of data (out of bundle rates) CONNECT FLEXI contract

<p>I recently lost my phone ( with the sim card), I then ordered a new phone and sim card ( 2 gigs connect flexi sim card R cost 95 ). <br />The new sim card I got is an "open line" contract, meaning that as soon as my 2 gigs data have been depleted, I will be charged out of bundle rates. ( I was under the impression that I was on a top up plan, meaning I recharge myself once the data has been depleted)<br /><br />My credit limit was set at R4036.01 without my knowledge. <br />As a result of this, I am now liable for R4052.95 for about 4 gigs of data and calls with a combined duration time of 12 minutes. </p> <p>I contacted FNB connect to query this, I was told by the agent (from the billing department) that the credit limit is set automatically and clients are not made aware of what the credit limit is. "The client should contact FNB to find out about their own credit limit, and set a soft lock limit. As it is not FNB's responsibility to do so". <br />I then asked the agent how am I as a client supposed to contact FNB and set a credit limit if I was never provided with sufficient information as it is not outlined in the terms and conditions.</p> <p><br />This omission has greatly affected my ability to make an informed decision. As a result of that, I am now liable for a bill of R4052.95 ( I have only had this sim card for about a week and a half). Had I been aware of this, the is no way I would have knowingly subjected myself to a bill of R4052.95.</p> <p>When calling the support center there is an average wait time of 6 minutes (irrespective of the time of day the call is made) and about a 5 minute wait time while they run between departments trying to source information needed to handle your query, because they either do not understand your query or have the sufficient information to handle the query ( Probably can attribute that to lack of training on the product).<br /><br /></p> <p>This is an unfair business practice. </p> <p>PLEASE IF POSSIBLE AVOID ANY PRODUCTS OFFERED BY FNB CONNECT. </p>