QC
Quintin C
1 reviews | Active since Dec 2016
16 Jun 2020, 12:00
FNB Connect positive balance lost
I have been a happy FNB customer for a long time. However, FNB Connect has significantly soured my experience. Alongside the general issues of Connect, I experienced the worst issue when finally cancelling my Connect services. After my SIM card was converted to prepaid, my positive balance on the account was simply lost. This balance does not show on the statement, only on the website. I expected a refund to my cheque account but received none. I phoned numerous times but is seems the consultants have no idea what I am talking about.
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Replies (1)QC
Quintin C's updateReviewer Update
26 Jun 2020, 17:32FNB responded quickly and we were able to assure me that no balance was lost. However, they were unable to provide a simple statement which made the process more difficult than it needed to be. I still support FNB, I just have no desire to use Connect.
QC
Quintin C's update26 Jun 2020, 17:32
Reviewer Update
FNB responded quickly and we were able to assure me that no balance was lost. However, they were unable to provide a simple statement which made the process more difficult than it needed to be. I still support FNB, I just have no desire to use Connect.