FNB Connect Port out issues - Frustrating!

I decided to move to FNB connect in June 2019 due to take advantage of the promotional 60 min free minutes, 500mb data and 60 free SMS's.

Due to the promotion only being for 12 months, it came to an end at the end of May 2020 when i decided to go back to my previous network.

I called the contact center on Sunday and a very rude consultant explained that i cannot move over as i get free 15mb data, 15min and 15 free sms's every month with my laptop contract, the more i was explaining to her that my laptop has nothing to do with my FNB connect cell number the more she started telling me that i am not listening to her. I eventually put the phone down and tried again.

On my second call i got a very helpful consultant who helped me immediately and sent me a reference number relating to my port. She said someone would contact me and explain what the next steps are.

A few min later Someone (who sounded like the rude consultant i spoke to first) told me i need to contact MTN and port in.

On Monday i sms'ed my new MTN sim number to the number indicated on the brochure and i got an SMS back saying the they were busy processing my port, a few min later i got another SMS saying that the port was unsuccessful and i should contact my service provider.

Calling FNB connect AGAIN the agent said that it was definitely ported and i must contact MTN. She didn't even take my ID number to check what i was referring to.

We are now in day 3 of trying to port my number and i have tried to send a PORTME sms to MTN 3 times and every time they say it was declined and i need to contact my service provider.

This has become a very tedious process and the reviews i have read are not very good.

I'm hoping someone can be in contact with me to help resolve the issue.