RC
Rudy C

1 reviews | Active since Feb 2020

26 Jul 2023, 12:20

FNB Connect - PORT Out is useless - if you leaving FNB Connect be prepared to get a new phone number or a nighmare to port

I have logged a request on monday to port out from FNB to New service provider

We are now on Day three and there are still issues

I got the message after 5pm yesterday - Your request to port to Vodacom was received by your network and has been approved. Please visit your nearest Vodacom approved outlet.

As soon as i got this message i was kicked off the network and had no network even though the port hadnt happened yet

I then went to vodacom, got a sim card hoping the port would go through successfully

Day 3 - from requesting the prot - I have been on the phone with connect since 8am this morning trying to solve the issue with my port

On new Service provider side it shows the port has gone through but with pending transactions and failed transactions, on FNB side first i was told it has not gone through and they will re activate my simcard, now i am told it has gone through.

I do not have a working sim for almost 24 hours now, i dont know how a port is suppose to work if the number was already deactivated on FNB side which makes sense why there is so many issues with this port

I am waiting for Rosco(Connect)/Chantel(Connect)/Tebogo(Admin)/Ntabiseng(Admin) to solve this problem and get me ported.

I have another sim which was also ported on MOnday - declined yesterday afternoon because their process failed, requested again by new service provider and magically approved in 10 minutes but to late to make it for the port cycle lastnight and will now have to wait till tonights port cycle as they cannot do it sooner - Day 3 and still not ported

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RC
Rudy C's update31 Jul 2023, 10:40
Reviewer Update
Thanks for logging a ticket that was then closed because you couldnt get hold of me. The reason i logged the complaint is because FNB Connect cut my sim card before i was ported and left me without network for two days. Then you close the ticket because you cant get hold of me which is your fault in the first place - service at FNB - useless