1 reviews | Active since May 2017

03 May 2017, 15:25

FNB CONNECT POOR SEVICE!!!!

<p>FNB CONNECT HAS ONCE AGAIN DEBITED ME FOR A SIM THAT IS NOT IS USE OR WAS EVER USED! I HAVE CALLED FNB CONNECT MORE THAN 6 TIMES THE PAST 2 MONTHS. EACH CALL CENTER AGENT TELLS ME THE SAME THING BUT NO ONE GETS ANYTHING DONE! I WAS PROMISED THAT I WILL GET A REFUND YET IM STILL WAITING. I CALLED LAST WEEK AND STREESED THAT I DID NOT GET A REFUND AND WAS CONCERNED THAT MY ACCOUNT WILL BE DEBITED AGAIN THIS MONTH. I JUST RECEIVE THE SAME RESPONSE "I WILL FORWARD YOUR REQUEST TO ADMIN AND YOU WILL RECEIVE A CALL" . </p> <p>I WAS ONCE AGAIN DEBITED AND NO ONE HAS CALLED! </p> <p>THIS IS HIGHLY FRUSTRATING , I'M DEFINITELY CONSIDERING CLOSING MY ACCOUNTS AND CANCELING MY SIM CARDS WITH FNB .</p> <p> </p> <p>FRUSTRATED CUSTOMER! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 09:09
Official

Good day Ms. tayyiba mahomed

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***