FNB Connect - Poor Service. Useless Staff. Very quick to sign you up.

My mom had signed up for an FNB Connect Device on Wednesday 13 Feb and was told she was approved for everything. RAM arrived on Friday 15 Feb with just a sim card in their hands.

After phoning through to nearly every single department in the FNB connect call center it seems that the brain capacity in this department is on absolutely ZERO.

1) Was she only approved for the sim card? 2) If this is the case, you can CANCEL the contract within the allowed guidelines according to the CPA. 3) You are unclear as to WHAT is approved and WHAT is NOT approved.

FNB - You are a ******* BANK. Your SERVICE is *******. Your staff's ATTITUDE IS *******.

I have personally been with you for over 10 years. I've had bonds, cards, loans, credit cards and cheque accounts with you throughout all of that time. But your service just worsens the longer a client is with you. Unfortunately at the end of the day you're the 'better' bank of a bad lot, and that's really saying a lot.