FNB Connect Poor Service

I write this email with a disturbed heart which my Bank has contributed to ineffective understanding of my request to have my ordered devices delivered to me on time, or better yet approved.

On 21/11/2023 i ordered a device (ref ending with F98) because it was my twin daughters birthday on the upcoming Saturday, meaning that i was one device short because the system didn't allow for more than 2 devices… so the dollowing day i called to add another device and i wasn't made aware that i cant take more than one device at a time. The consultant processed the exact phone as the on yesterday for me to have identical phones for my babies(ending with 11C) on per my request and was approved because of my credit status and affordability i hold as a Private Client but was placed on hold because i already had an order that was in progress, but wasn’t delivered.

To my surprise i just received an sma on my App saying my with 11C has been cancelled after we have made a detailed notes with the consultant explaining why i need the 2nd device.

Now im left with egg on my face not knowing where ill find another iPhone for my other daughter.

I have also places another order for my wife(ending with FFO) and also that application is still places on hold.

Now i need someone to make me understand why my pre approved applications(by and FNB system) is being cancelled even though I comfortably qualify for them? Cause this has make me believe that there is an inconsistency when looking at my applications.