FNB Connect Poor Service Delivery

<p>I am writing a review on behalf of a client who has received extremely poor customer service when escalating a complaint who had to sit for over an hour and 30 minutes on a call with a consultant who refused to let her speak to a supervisor or manager and didn't want to provide his company address or work number and was rude on the call by advising he is going to the toilet and putting her on silent hold numerous occasions.</p> <p> </p> <p>This was unprofessional and an absolute failure to deliver as FNB is a large banking institute and if this is the level of service then she would no longer like to deal with this level of service.</p> <p> </p> <p>The billing query is that the debit order was taken of without proper authorization and taken off the same day and she advised that she was unaware of SIM activation and delivery fee.</p> <p>Clarity needs to be given to the client as per details below.</p> <p> </p> <p>Consultant from customer care - Lucky Mngonyame(jhb branch) Randburg</p> <p>Ref number provided after numerous attempts - ref 34002 and ref ********** </p> <p> </p> <p>The consultant advised over the call recording he does not have any supervision or management available to assist in his department and kept her on hold throughout and finally after over an hour he advised he can get a consultant to assist but that consultant advised he is the manager - Mpho Kavuli and a contact number was also provided for a Ray Gafoor and feedback was given that neither Ray Or Ronald was available to assist.</p> <p>Call recording needs to be pulled 10:00 am and feedback must be provided to the client :</p> <p>Clients details : Channele Thaver - ********** 247085</p> <p>Contact number - ********** 649</p>