FNB CONNECT POOR SERVICE!

The service from FNB Connect putrid to say the least. I received my device in on 9th November. I have been in contact with your FNB Connect department since then. I had to beg for my contract, had to beg for them to advise when my first debit order would be deducted and for the breakdown. I chatted to Nontuthuzelo via FNB chat on the banking app about 2 weeks ago he/she advised that I would only be debited 31 December? The banking app indicates my first debit comes off 31 November yet no invoice was issued to me on the banking app. Could a manager from FNB Connect please contact me to clear up this mess!