FNB CONNECT POOR SERVICE AND NO RESOLUTION

I ported my SIM number from Vodacom to FNB about a month ago without any issues. However, this morning I woke up to find there was no service or signal.

I tried to get assistance throughout the day, but no one could help me. Eventually, they told me to visit a branch for a SIM swap.

I did exactly that, but I still have the same issue as this morning. No one can help me, and I’m frustrated. I never had issues with Vodacom for 15 years, and now I'm dealing with this problem with FNB Connect.