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Angel N

1 reviews | Active since Dec 2016

08 May 2018, 15:29

FNB CONNECT poor service

From poor service from the call centre to being rejected after 2 weeks of trying to speak to a human being at fnb connect,dropping my calls, putting me trough unanswered lines, promising to call me back etc.

I was really hoping fnb connect would give me the samsung i app**** for considering the fact that i am their loyal client and my monthly income and investments is 3 or 4 times the galaxy s8+ i wanted from them. Im considering buying the phone cash now but i was willing to give the fnb connect contract a try. I may not have 100%itc score but i sure as hell wouldve never missed a payment on this because you have all my money you basically manage my money.

Funny how u can offer me a loan when i have more than enough money in my account, a loan something i dont need but u deny me the thing i want.

Anyway i just wanted to say that im dissappointed that my bank rejected me.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2018, 10:33
Official

Good Day lilly-strauss.

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Connect and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***