FNB CONNECT poor customer service and lack of query resolution

FNB CONNECT has failed to resolve a wrong allocation of a contract for more than a week. The agents have given mixed feedback and every time I contact the call centre, I have had to hold the line for extremely long followed by repeating my problem over again, if I was lucky enough for my call not being dropped. They also do not have any store where you can address Connect issues with someone in person, so you are left to the call centre where your issue doesn't seem to be resolved and they do not allow you to speak to a manager. Very poor customer service in general.