Fnb Connect poor customer service

Got a fnb connect esim 25gig top up on the 8th of November 2025 with a debit set to 1st of each Month. Now it's the 10th of December the debit did run since the 1st of December and no data wa allocated, when I called in they said they dnt know why the debit didn't run they can run it today and I get allocated data and there is no pro rata allocation or billing. My wife is also facing the same situation. I cancelled the sim.