FNB CONNECT POOR CUSTOMER SERVICE

Hi I am deeply disappointed by the poor service of FNB CONNECT. I app**** for a PS 4 SLIM on Sunday, 05th November. A R300 delivery fee was mentioned but it was not mentioned when it will be deducted. I then assumed it will be deducted month end along with my bank charges. No contract was forwarded to me explain anything regarding the delivery charge and when the fee would be deducted. I then had to hunt online as there is no reference on your banking app. I then found a document dated 2016 and read that I would be charged a R165 sim fee this was not mentioned when I app**** and a R300 delivery fee upon successful delivery of the device. I find there is no transparency on FNB part with regard to ALL charges and when your account will be debited. I recieved no call or contract after application yet the device is on its way for delivery. What is happening to FNB the service is extremely poor. I expect a call from a manager and soon.