FNB Connect poor customer service

<p>I migrated from Vodacom to FNB (which have excellent voice and data plans), unfortionately the that is where the excellence stop. The customer service is of a sub standard quality I have not witnessed or experienced in my life. I could not recieve any OTP sms's or voice calls. I realised this on Saturday, I phoned FNB Connect, explained my situation in detail, was transferred to another department, explained my situation in detail, was transferred to another department, explained my situation in detail, was transferred back to FNB Connect. Finally someone that made sense more than an hour later. He explained that my calls are being diverted to voicemail and the technical or IT department is the only one's that could fix this. He escelated it to them and assured me they would come back to me within an hour and some one would call me. 22 hours later I again phoned them (FNB Connect) spoke to Mpho Peteke and she said the technical or IT department did not work on weekends. I almost lost it! I however got a sorry sir. Sorry sir but we cant help you I would write a letter to people. </p> <p> </p> <p>18 hours later I had to call them again. Explain my situation, and then the escelated message from Saterday was red flagged to make it urgent because as I was told it was not even opened yet. 2 Hours later the problem is solved. </p> <p> </p> <p>FNB calls me to make sure all is fine. I say yes, but how are you going to compensate me for this inconvenience. I suggested 1 month free comtract of R399. They countered (Manager: Kerbin Shroder) with 1 GB of data. The thing is I dont need more data I have wifi everywhere and 1 GB extra everymonth, I seriously wont use it. The 1 GB data is R65 in value. This after more than 90minutes with them on the phone (I am paid a lot more per hour than this excuse of an compensation) and the inconvenience of people not being able to get hold of me for the whole weekend they value it at R65 worth of inconvenience. I explained how useless a 1GB of data in compensation is to me. Again, sorry sir, sorry sir, but we cant do that or this, sorry sir. </p> <p> </p> <p>I am sick of sorry sir. Instead of being sorry, start delivering. I am absolutely disgusted in their customer service and even more so with their excuse of an compensation that means nothing to me.</p> <p> </p> <p>I truly dont feel appreciated by FNB as a new client. They are all talk (on radio and TV) and no show when it comes to doing things. Deeply dissapointed in this. The FNB Connect staff all has their own opinion, no one except the fourth person I talked to on Saturday had any idea what to do - That is frustrating and so unproffesional.</p> <p> </p> <p>Unsatisfied, to say the least!</p>