FNB Connect Poor Customer Service

<p>Good day Sir/Madam </p> <p>I am a loyal customer at FNB. I am an account update freak. I don't like it when my account is behind with installment so I always do a monthly check up. If in arrears I paid it myself to be updated. But you can't do that with FNB. I recently have an FNB sim contract with them. From the beginning of the contract, my request was that every month my debit order will go on the 1st of every month. As from the first month, they deduct the 26 of that month. Did another arrangement with one of the consultants to rectify for the 2nd time for the debit order to be deducted the 1st, I was lucky to have money in that time of the month. Again as we spoke none of my requests was and has been fulfilled again they deduct the 26 of the month and this time I didn't have any funds available. I am very disappointed I phone them again to rectify the mistake they made; which affect my credit score at the end for paying my account poor. I ask them for a re debit order and they told me that it will be deducted in 48 hours which I waited for them to deduct but it did not happen at all. They phoned and told me they cannot deduct the 07th of the month. I was so angry because of the mistake they were done, I am the one suffering. I told them I am not going to accept this because it wasn't my mistake.... but still sorry mam we can't help you we apologize for the mistake every time they words! I am very disappointed in the services they give this Sim card is for important purposes. What frustrated me most is the fact that I did a complaint at they web site. It's a week they still did not reply to my request as promised will be back in and about two days time. I'm still waiting! I really need assistance if they don't get back to me befor this week I will gladly cancel my contract with them. I cannot pay for services and not be being fulfilled and being judged by ITC as a poor credit payer. Oh no....</p> <p> </p> <p>Tnx </p> <p>Rozelda </p>