1 reviews | Active since Dec 2017
fnb connect please help
I received a call from fnb connect and they offered me a cellphone contract, I said yes and accepted terms and conditions however after speaking to the consultant I realised that the cellphone is not what I really want. I tried calling back to cancel immediately and the lady I spoke to said it was cancelled however I am still get messages advising me that the order has beeen processed. I do not want the contract, I dont want to commit to a 24 month contract at all please cancel this. My number is ********** 884, ID : ********** 376
Good day Traci Roberts,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Traci Roberts,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Traci Roberts,
Thank you for your posting.
I have reviewed your complaint and noted that FNB Connect and Smart Devices had been in contact with you, they had advised that they are busy with your request and that feedback will be provided.
Please accept my apologies for the delay.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Traci Roberts,
Thank you for your posting.
I have reviewed your complaint and noted that FNB Connect and Smart Devices had been in contact with you, they had advised that they are busy with your request and that feedback will be provided.
Please accept my apologies for the delay.
Regards,
Hello Peter Complaints Team
*** (option one)