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Herschel C

1 reviews | Active since Dec 2013

14 Nov 2022, 14:46

FNB Connect - Pathetic Service

I called FNB connect for help with an application for a device. The lady Anastasia tells me she will get the sales department to call me back. I asked why is there not direct line to call being the sales department…it’s ridiculous. Then to make matters even worse she mentioned the turn-around-time for sales to call you back it 24hrs. Imagine wanting to buy a product and then being told we can help you in 24hrs. Who will want to support an organization like that. When I asked to speak to her supervisor, Maki, I was told she’s not available because she’s working from home. FNB what is happening to your service. I called 9am it is now 2:30pm and still not a call back from the connect sales department or the connect supervisor. I’m speechless…it’s almost as if your clients must beg you to give them business yet, last I checked it was the other way around.

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Herschel C's update16 Nov 2022, 12:14
Reviewer Update
I wrote the above review two days ago. More than 48 hrs has passed and FNB Connect Sales department has still not gotten back to be after calling the FNB Connect department at 9am on 14 November and was asked to leave my number for the Sales team to get back to me. The complaints department gave me a call and yet the people I need to speak to has not yet reached out in more than 48hrs of my request. This is reprehensible and the worst part is that they are not being called to account by FNB, I was just informed that I might have to wait another 48hrs for the Sales team to get back to me. In other words, the client waits on the company but it is the company that benefits from the clients financial support of the company. FNB this will end up in me not just giving up trying to get a device from you guys but closing my three accounts with you guys if this is how you treat your clients.