RK
Rasool K
1 reviews | Active since Nov 2010
07 Feb 2020, 11:01
FNB Connect - Pathetic service as expected
How long do I have to wait until FNB Connect wakes up and reallocates my data??? I got FNB to react with my previous report on this platform, and unsurprisingly once again, they’ve dropped the ball. Pathetic, not even deserving the one star rating. HelloPeter should implement a zero star rating just for you. FNB, your call center is absolutely useless, is unable to assist me, and there’s nothing FIRST about your service. Perhaps a name change to LAST national bank is in order, it would be most fitting to the service I’ve received in the last week!
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Rasool K's updateReviewer Update
10 Feb 2020, 17:46My telephone rang just once, followed immediately by an apology message saying you could not get in touch with me. I’m sorry that I don’t have my telephone in my hand anxiously awaiting your call. Your service is terrible, my issue has still not been attended to.
Maybe it’s time to get the banking ombudsman to talk to you, maybe you will then realize that you exist because of your customers, and judging by the amount of negative reports on this forum, I wonder how long FNB will continue before your clients have had enough.
Maybe it’s time to get the banking ombudsman to talk to you, maybe you will then realize that you exist because of your customers, and judging by the amount of negative reports on this forum, I wonder how long FNB will continue before your clients have had enough.
RK
Rasool K's update10 Feb 2020, 17:46
Reviewer Update
My telephone rang just once, followed immediately by an apology message saying you could not get in touch with me. I’m sorry that I don’t have my telephone in my hand anxiously awaiting your call. Your service is terrible, my issue has still not been attended to.
Maybe it’s time to get the banking ombudsman to talk to you, maybe you will then realize that you exist because of your customers, and judging by the amount of negative reports on this forum, I wonder how long FNB will continue before your clients have had enough.
Maybe it’s time to get the banking ombudsman to talk to you, maybe you will then realize that you exist because of your customers, and judging by the amount of negative reports on this forum, I wonder how long FNB will continue before your clients have had enough.