FNB Connect - Pathetic Service

<p>I moved to FNB Connect last week Friday and since then have had countless network issues rendering my phone useless. I have phoned the call centre everyday but have always been told the call will be escalated. I informed the call centre that I am only available at certain times during the day and that because of the lack of network they should not call my mobile.</p> <p> </p> <p>Subsequently, they call exactly when I say I am NOT available, and also on my mobile. When I call back to follow-up they say somebody did try to call. When I tell them that they are calling when I said I am not available, they ask when I am available and that somebody will call then. Nobody ever has.</p> <p> </p> <p>I asked to speak to a manager, and was informed that the manager was in a meeting and will call back. No call was ever received from a manager.</p> <p> </p> <p>I was told I cannot speak to the technitians directly because they have no incoming lines, the call centre can only email and escalation on the system.</p> <p> </p> <p>Utterly USELESS!!! This is shocking and I had hoped FNB would be better than the inept MTN... obviously not.</p> <p> </p> <p>Somebody needs to sort this out. A full 7 days later and I still have no feedback, no information, no resolution, no way forward, and NO PHONE!!!</p> <p> </p> <p>FNB, jack up your game, seriously!</p>