FNB Connect - Pathetic and not helpful - NEVER SWITCH TO FNB

<p>So even though it issue has been resolved, I think it still worth posting.</p> <p> </p> <p>For two days I could not receive calls or SMS's on my cell, phone settings 100% - but FNB decided to place a soft block on my sim for some reason - which could not be explained to me.</p> <p> </p> <p>Now you have to phone their customer services department, (which could probably not explain to clients how to butter toast) andto try find some form of help. I had to phone 6 times, and each time there is a different reason for my problem, you can not speak to a senior consultant or supervisor either. I was told that I should rather go and complain by sending an email, because that would be more helpful.</p> <p> </p> <p>At the end of the day, we as customers, pay for a damn service which you promise to deliver. We have to pay an account immediately when due, but when we have a problem we have to wait 48 to 72 hours to get any form of feedback form you.</p> <p> </p> <p>I'll rather be switching back to Vodacom, and perhaps even switching my banking to any of the other banks.</p> <p> </p> <p>You are truely a nauseating bank.</p>