FNB CONNECT - Pathetic and nonchalant service

My complaint relates to the poor service from FNB connect. App**** for a device online before going on leave. Called to check if they'll deliver before i went on leave so I can make alternate delivery address. Escalated to Victor(team leader) manager Andrew. Because of the nonchalant attitude i got from them i canceled the application for Lenovo device. I then went to their customer centric competitor who could not assist because FNB-CONNECT had a message loaded on a system shared by Telcom providers showing i have a pending upgrade with FNB CONNECT. To date i had not received any written formal confirmation and /screen shot that they had removed me on their systems

I had been asking the Manager Victor to advise of the process to cancel the data sim card contracts i have with them, typical FNB CONNECT management i had not received any feedback.

if fnb continues its relationship with CONNECT, they will cause great harm to their well established bank.