FNB Connect package not activated after I was offered a new package?

Where is the package I agreed to?

I got contacted and offered a new Connect package for R259 and accepted. On the first the amount of R399 was still debited. Contacted customer care and I was adviced that I needed to contact FNB connect on the 30th to activate the package? How does that work?

This morning I get an App message that my package is being discontinued and I have the option to chat to a consultant....just to be told that she can’t help me, I need to contact FNb Connect. Everything turns out to be a mission?

On what package am I now? And is someone willing to help me or do I need to do all the work?