Fnb Connect overcharge us

<p>I received a FNB connect contract sim with my smartphone purchase. This is an open line contract. I always checked my balance on my internet banking, and when i saw an oustanding amount, i used to pay this. To my surprise FNB tried to debit an amount of R300 and something on 1Jun17. I did not understand this. I called them, and they are telling me about out of data bundles. I asked them to send me the invoices. This is what i noticed on these invoices, even though i use my own money to top up, they still charge me. So now I'm being double charged!! </p> <p>First invoice (1-30 April 2017)</p> <p>2GB data R95 (Yes I have to be charged)</p> <p>50 sms bundle R20 (Yes I have to be charged)</p> <p>300MB bundle R60 (Purchased from my cheque acc on 25Apr - why must I be charged again)</p> <p>Out of Bundle R394.05 (Yes I must be charged, but have a sim limit of R200, so it still doesnt make sense)</p> <p>TOTAL I NEED TO BE CHARGED: R509.05 BUT</p> <p>TOTAL ON INVOICE R569.05 (The R60 that i paid for a bundle from my cheque account is extra)</p> <p>I TRANSFERRED R500 ON 2MAY17. BALANCE REMAINING R9.05</p> <p> </p> <p>Second Invoice (1-31 May 2017):</p> <p>1GB data bundle R139 (Paid from my ebucks on 10May17 - why must i be charged again?)</p> <p>Out of bundle R44.28 (Yes I must be charged)</p> <p>300MB bundle R60(Paid from my ebucks on 15May17 - why must i be charged again?)</p> <p>100MB bundle R84 (x3 of them paid from my ebucks on 13May, 19May and 22May - why must i be charged again?)</p> <p>Sms R10.50 (Yes i must be charged)</p> <p>500MB bundle R89 (Paid from my cheque account on 24May17 - why must i be charged again?)</p> <p>2GB bundle (Yes i must be charged)</p> <p>TOTAL I NEED TO BE CHARGED: R149.78 BUT</p> <p>TOTAL ON INVOICE R521.78 (The R372 that i paid for bundles from my cheque account and ebucks are extra)</p> <p>I TRANSFERRED R158.84 ON 25MAY17. R149.78+R9.05 = R158.83, WHICH IS WHAT I'VE PAID.</p> <p> </p> <p>NOW FNB TRIED TO DEBIT MORE THAN R300 FROM MY ACCOUNT ON 1JUN17. I WANT TO KNOW WHY THEY DID THAT, AS NO ONE AT THE CALL CENTRE CAN TELL ME WHY. I WOULD ALSO LIKE TO KNOW WHO IS GOING TO BE FOR THE R100 UNPAID DEBIT ORDER FEE. AS ACCORDING TO MY CALCULATIONS, THEY ARE OVERCHARGING ME AND I MUST JUST KEEP ON PAYING. </p> <p> </p> <p>IF I KNEW THIS WOULD BE SUCH A MESS, I WOULD NEVER HAVE ACCEPTED THIS CONTRACT.</p> <p> </p> <p>I NEED THIS SORTED OUT WITHIN THE NEXT 24 HOURS AND I NEED MY REFUND FOR THE UNPAID DEBIT ORDER. I ALSO DO NOT WANT FNB CONNECT TO DEBIT MY ACCOUNT, AS I MAKE SURE I TRANSFER THE MONEY WHEN I SEE AN OUTSTANDING BALANCE.</p> <p> </p> <p>THIS IS RIDICULOUS. AND I WILL GO TO THE HIGHEST AUTHORATIES IF I HAVE TO, INCLUDING SOCIAL MEDIA. </p> <p> </p>