BP
Bjern P
1 reviews | Active since Feb 2017
04 Feb 2019, 15:46
FNB Connect over billing - watch out!
FNB Connect to be exact. For the last few months I have been over billed. Double billed almost... on my data for both my sim cards. This is not over usage as the amounts are perfectly the same each month AND I have not gone over. Data for 500Mb costs R45 but I am being billed R85 (incl) I have called for help but got shunted around between call centers. They lost my support ticket and last I was told I would hear from someone in 24 hours but I've heard nothing. I want these amounts refunded and the billing corrected. CellC your backer gave 1GB in Dec for their outage blunder and it seems I got over billed still.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Feb 2019, 16:01 Good Day Bjern Potgieter,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 Feb 2019, 16:01
Official
Good Day Bjern Potgieter,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
BP
Bjern P's updateReviewer Update
05 Feb 2019, 13:58Hello Peter has taken away the ability to change a complaint so I cant change your stars sorry. FNB phoned back and explained. Turns out the billing is correct and that I'm simply a victim of a more than 100% increase in data pricing on the part of FNB. Turns out the pricing is now more aligned with other service providers.
BP
Bjern P's update05 Feb 2019, 13:58
Reviewer Update
Hello Peter has taken away the ability to change a complaint so I cant change your stars sorry. FNB phoned back and explained. Turns out the billing is correct and that I'm simply a victim of a more than 100% increase in data pricing on the part of FNB. Turns out the pricing is now more aligned with other service providers.