1 reviews | Active since Mar 2014
FNB Connect out-of-bundle charges
<p>I got a FNB Connect SIM card for my daughter and chose the flexi option to enable me to manage her usage to ensure that she always has airtime to contact us is needed, but not use more than needed. At the end of December she used up all her data and FNB never sent me a notification. The result was that in 2 days she used more than R1200.00 in "out-of_bundle" data (at R1 per MB). I only noticed it when I actually went into her transaction history and saw the huge charges by accident. What is the point of using FNB Connect if it ends up costing me a fortune. I have also notified FNB about this and received a mail that I would get a response within 24 hours - it is now more than 48 hours later already and still nothing!</p>
Good day Mr. ARNOENGELBRECHT
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. ARNOENGELBRECHT
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***