1 reviews | Active since Mar 2012
FNB Connect Orders online down and Call Centre not Helping
On the 31st January I tried to order two ipads via the banking Connect online system. it keeps on saying Not found after I select the "View" and then "get it now" buttons. It then states not found. I have tried repeatedly on https://www.fnb.co.za/fnb-connect/catalogue_devices.html and it is for all items on that page.
I called the call centre and spoke to Buzi, She stated sorry she cannot help with Ipads and then transferred me where I waited for 17 minutes. The message kept on saying that due to me waiting for so long on a transfer they would trannsfer me to the next available agent which never happened.
My main question is why is your website not working. That would be the easiest to use. Alot of FNB things just seem to crash. Makes you worry about there banking systems etc.
Hello Highly irritated ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Highly irritated ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***