FNB Connect & Online Banking

I am formally complaining about FNB’s connect services. When I requested two sim swaps with FNB on the 9th of October, only one of them went though. The other number, more than 24 hours later, still has not been swapped. Moreover, three times, out of the number of times I called to get this sorted, the call centre agents just dropped the phone on me without letting me explain the situation. I also tried to handle this myself with their online banking site, as promoted here: https://www.fnb.co.za/demos/FNBConnect-How-to-do-a-SIM-SWAP-via-Online.html and here https://www.fnb.co.za/fnb-connect/learn/sim_queries.html, and all I got where errors. I finally got told by a consultant that the system had not been working for months. This means they are falsely advertising services they cannot deliver, and thus wasting customer’s time and betraying trust. I am deeply disappointed at the service, and infuriated by the incompetency.