FNB Connect Number Porting Failure

<p>My whole experience in regards to moving from MTN to FNB as a cellular provider has been terrible. I thought nothing could get worse than MTN, but I was mistaken & feel I made the wrong decision.</p> <p>My order was placed around 3 months ago, there was a problem with delivering the sim intially, eventually it got to my residence. Now I have the sim & want to use my existing number as discussed with the sales person, but I see that this FNB sim has it's own new number, I was not told this or after the fact I was told that I would have to do the porting myself. I found out about the porting as I had to call FNB to ask, I tried doing the self-service porting which didn't work, so once again I had to call FNB & the FNB employee did it for me. The next day I am up & running, I think everything is great, much later that day my friend contacts me via Whatsapp telling me that she can't contact me, goes straight to voicemail. I check & test, I can make calls but not receive, I check my FNB profile & see that call forwarding is set to voicemail. I attempt to change this setting but it doesn't work as any changes made revert back to original settings (by the way this number is a business number, so no business for me for 48 hours...so far). I wait for next morning (8am when support lines are open), that's today. I call, the lady says do this ##02# & reboot, I do this & it fails;I call again another lady does something on her end & tells me to reboot, I do this & still not working; I call again, the lady says change carrier to Vodacom, I do this & my iPhone searches & finds no network (which is weird as all over the internet it states that Cell C is used for the FNB netowork) & she'll also email the technicians to contact me. Right now I still in the same position, my clients can't call me. All in all, MTN was better; more reliable, better coverage, faster speeds. I don't like Vodacom, that's why I was with MTN for so long; I was pleased to to know that FNB used Cell C, until I found out from the helpline that FNB actually uses Vodacom. </p> <p>By the way, please contact me on ********** 860, as you'll only get voicemail if calling on my FNB number!</p> <p>One last thingI I've used all my airtime calling FNB for help on something that is their problem, being an FNB customer I should not be charged for calling my provider for assistance, but I have been so no more minutes.</p> <p>This shows that from all angles this whole experience has been dismal!</p> <p>Thank you, hope to hear from someone soon.</p>