FNB connect number porting dissatisfaction

Since the 9th of May 2020, I have been requesting FNB Connect to port my number to FNB, but to no avail. I am dissatisfied with the service because I keep on getting different porting processes from the staff members. On Saturday morning, one staff member informed me that porting could not commence until my Vodacom sim is inserted on my phone. Since I was in town and my SIM was at home, we both agreed that my only option would be to defer the matter until Monday Today, I decided to call very early in the morning and to my surprise, every staff member that I spoke to up to now preaches a different process to me. I am now told to drive 30 km to the FNB branch as porting cannot be done due to the fact that the SIM card that I am porting is not my primary SIM, but a secondary SIM. Unfortunately, the problem remains unresolved. I hereby requesting that you intervene and come up with a solution. Should FNB still be regarded as one of the most innovative bank if porting can only be done in a branch?