FNB Connect Number Port Problem With No Support

I tried to port a number to the FNB Connect, but I still cannot make or receive calls or SMSs to or from my wife's number - the only number I regularly call. I have reported it three times over the course of two weeks, but it still does not work. Today it took 5 minutes before I could even talk to a person, and he just said that he will log it. When I pointed out that I have already reported it twice and had a reference, he said he will escalate it. I specifically asked to talk to someone who can actually fix my problem and he indicated that he cannot do so - though I can also report my problem via email. So far I have talked to three people with absolutely no assistance - the problem remains unchanged. What a joke.