1 reviews | Active since Oct 2016
fnb connect not worth the hassel
<p>I was sold a fnb connect Sim card by their call center I was told I could keep my no first it took two weeks to get the simcard then another month to activate and still after paying over R160 it still does not work now I'm told to go for a Sim swop because there's a problime with this one this Sim card has not made one phone call but I can't use it and now they say they will call me in 5 to seven days to check if I can cansel this contract why do I have to wait I paid it it it does not work fnb please come and collect it the same way u delivered it and give my money back I have been a fnb customer for years and this is how I'm been treated very unfair fnb called me same day to sell but now it takes more than a month to sort very dissatisfied</p>
Good Day Mr Underhay,
Thank you for taking my call to acknowledge your complaint logged on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Underhay,
Thank you for taking my call to acknowledge your complaint logged on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
