Fnb connect not what you think it is

I was called for a Fnb connect top up which I gladly accepted as the deal seemed good was on the 3/11.I received my sim was told that the minutes,SMS and data will be credited when my debit has been successful as the 1st was unsuccessful which to my surprise I didn't know off I asked for a debit date of the 1/12 was told its a pro rata amount.the debit order went off on the 25th again, after porting my number to Fnb connect i then realised that the service was not going to work to my advantage I decided to cancel the contract on the 30 Nov and requested a refund port reversal was done and the contract was terminated was told that I cannot be refunded . I went to Fnb braamfontein on the 01/12 was helped by Reagan who called Fnb connect and was on hold for 40 minutes without help I left.he sent an email to Fnb connect as he advised that they cant do a reversal at the branch the connect department is the one that has to do the Refund.I didn't get any respond on the 7/12 I sent another email Lerato Mogotsi called said will listen to the recording and give me feedback on the 14/12 and she didn't I sent an email on the 21/12 got a call from her today 22/12 said I can only be refunded R50