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gerriemeijer G

1 reviews | Active since Oct 2016

03 Oct 2016, 11:58

FNB Connect not up to promises

<p>FNB Connect contacted me, explained that I will not eran e-bucks for airtime anymore unless I purchase a R99.00 Simcard through FNB. Which I did. I was promised they are using Vodacom cellphone towers. I have had more "no service"on my phone than ever before. Not only this, my Whatsapps come through hours later if they do come through, people cant get hold of me because they say my phone is off, then I get sms's saying I had missed calls from these numbers.</p> <p> </p> <p>To top this they are charging me R149.00 per month, not the promised deal R99.00 per month. Where can I cancel this before I die of heart failure...!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2016, 14:18
Official

Good Day

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

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gerriemeijer G's update05 Oct 2016, 11:39
Reviewer Update

Still no reply from FNB. No surprise there...!!!