FNB connect NOT loading contractual data on device contract

This is the second month in a row now where the promised data on the device I took with FNB connect is not allocated. I have to make calls, complain and exert so much energy before I get the service that was promised and I pay for. Last month the excuse was, it takes 5 days after the debit order date for the data to be loaded. It is now 7 working days and still no data loaded, I keep being informed that the matter is escalated. Why try to be a network service provider if you don't have the resources or capability to handle this service? Data loading is supposed to be an automated services and not manually loaded. This is the second month I have to keep purchasing data whilst hoping everyday that the data gets loaded as promised when i took out the device contract.