1 reviews | Active since Jul 2016
FNB Connect not delivering as promised
<p>I app**** for 2 Connect products on the 24th of October 2016. After 3 failed delivery attempts, where the courier just never pitched up I changed my address and the lady informed me that the delivery will take place yesterday the 31st of October 2016. On this date I have not received any further communication from FNB. As a loyal customer from FNB I am truly disappointed in the service delivery. I cannot get threw on the telephone lines, as the network is congested apparently?</p>
Good Day izak-eloff
Thank you for taking my call earlier to acknowledge your posting on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day izak-eloff
Thank you for taking my call earlier to acknowledge your posting on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)