fnb connect not delivering

<p>A few months ago I took out a new smart device from fnb, it was an Iphone 7 with unlimited talk time.</p> <p>For the first month everything seemed to be working correctly but then at some point I have started to experience various problems with the network. Mainly the phone would at any given time go into "no service" and then start looking for network. I have phoned customer care numerour times but without this being fixed. I have also had problems where they have neglected to cancel an old sim card they they took money off as well as them neglecting to put a soft lock on the sim to prevent out of bundle purchases... also charging even more money.</p> <p> </p> <p>The last time I contacted the call center I was put on hold for more than 40min. It was also during this call that I was informed that all of my previous calls and requests have been closed without the problems being resolved. Also during this last call I was told that my complaint has been escallated but still today, days later I still have not recieved any feedback.</p> <p> </p> <p>I have stopped paying this account becuase of a lack of service delivery of fnb side and breach of contract from their side but now I have been informed that my account has been handed over to collections.</p>